Field collection services by RiskSec across Australia

Field Services 

At RiskSec, our expert field agents specialise in unsecured field calls to verify customer details, assess financial situations, and conduct efficient field collections. We ensure every interaction is handled professionally, prioritising compliance, accuracy, and successful recovery outcomes across Australia.

Why Choose Risk & Security Management for Field Calls?

At Risk & Security Management, we specialise in unsecured field calls to help finance companies, lenders, and businesses effectively manage customer engagement and debt recovery processes. Our customer-centric approach ensures that every interaction is handled with empathy, professionalism, and full regulatory compliance.

Effective Reconnection

Field calls are a powerful tool for re-establishing contact with customers at any stage of the collection cycle. Face-to-face engagement increases response rates and leads to more successful resolutions.

Expert Agents

Our licensed field agents are trained in advanced negotiation techniques and possess a deep understanding of relevant legislation, including the ASIC/ACCC Debt Collection Guidelines. We prioritise integrity, compliance, and efficiency, ensuring that all field interactions align with industry best practices and uphold the highest ethical standards.

We take a customer-centric approach, recognising that every situation is unique. Our field agents engage with professionalism and empathy, working with customers to identify financial difficulties and assess hardship options where applicable. By facilitating fair and reasonable repayment solutions, we help maintain positive customer relationships while maximising recoveries.

By choosing Risk & Security Management, you gain a trusted partner in customer engagement and receivables management. Our team delivers tailored solutions that balance effective collections with regulatory compliance and a genuine commitment to ethical recovery practices.

Contact us today to learn how our field services can help your business maximise recoveries, address hardship cases, and maintain compliance and professionalism at every stage.

Services We Offer

  • Verifying Contact Details

    • Ensure customer information is accurate and up to date.

    • Conduct in-person verification of addresses, phone numbers, and key details.

    • Help lenders maintain reliable customer records.

  • Negotiating Repayment Terms

    • Engage customers in meaningful discussions about repayment options.

    • Improve debt recovery success rates through structured negotiations.

    • Approach each case with professionalism and empathy to achieve fair repayment arrangements.

  • Completing Financial Statements

    • Assist customers in gathering and verifying financial information.

    • Ensure accurate and complete data for finance providers.

    • Support risk management strategies and repayment capacity assessments.

  • Confirming Property Occupancy

    • Conduct on-site inspections to verify property occupancy.

    • Provide essential reports for lenders managing secured and unsecured loans.

    • Ensure accurate risk exposure assessments for financial institutions.

  • Delivering Correspondence

    • Ensure critical documents reach the intended recipient.

    • Reduce communication delays and improve compliance.

    • Maintain legal and regulatory standards in document handling.

  • Customer Re-engagement

    • Reconnect with disengaged customers to prevent escalations.

    • Provide effective field call strategies to re-establish relationships.

    • Help facilitate resolution strategies and improve account recovery.

  • Conducting Field Collections

    • Perform in-person visits to recover outstanding debts.

    • Prioritise compliance, professionalism, and ethical practices.

    • Ensure fair and effective debt recovery solutions for all parties involved.

Why Risk & Security Management Stands Out

Customer-Centric & Compliance-Focused – Adhering to the ASIC/ACCC Debt Collection Guidelines.
Expert Field Agents – Trained professionals delivering effective engagement and negotiations.
Hardship & Dispute Resolution – Fair, ethical, and structured repayment solutions.
Nationwide Coverage – Reaching metro, regional, and remote locations.
End-to-End Receivables Management – Maximising recoveries while protecting brand reputation.

Let’s Discuss Your Needs – Get in touch with us today to see how our field services can support your business.