Complaints & Feedback

At Risk & Security Management, we are committed to providing efficient, professional, and results-driven services. However, we acknowledge that even the best systems, products, and services may not always meet expectations. When issues arise, we take them seriously and have a structured complaints handling process in place to ensure concerns are addressed fairly, transparently, and efficiently.

Our Complaints Handling Process

We have a formal complaint resolution framework designed to ensure that all complaints are handled promptly, reasonably, and with minimal complexity. Our goal is to provide a simple and effective process while ensuring fair outcomes within appropriate timeframes.

If you have concerns about how our services have been delivered, we encourage you to contact our Complaints Handling Officer via the following channels:

📍 Mail:
Risk & Security Management Pty Ltd
GPO Box 2940, Brisbane QLD 4000

📧 Email: complaints@risksec.com.au
📞 Phone: 1300 712 978

How to Lodge a Complaint

To help us assess and resolve your complaint efficiently, please provide the following details:

✔ Your full name, address, and contact details.
✔ Your reference number (provided by RiskSec).
✔ Our client’s name (if we were not directly working on your behalf).
✔ Detailed description of your complaint, including key dates, relevant parties, amounts, and any reference numbers.

Once we receive your complaint, we will conduct a thorough investigation and provide a response within a reasonable timeframe.

Complaint Outcome & Further Steps

If your complaint is not upheld, we will notify you in writing, outlining:

✔ The reasons for our decision.
✔ Your options for further escalation, including:

  • Referring the matter to the Office of Fair Trading.

  • Seeking legal advice.

  • Agreeing to voluntary mediation with us to resolve the issue.

At Risk & Security Management, we value transparency, accountability, and continuous improvement. If you have any concerns, we encourage you to reach out—our team is here to assist and resolve matters professionally.